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Privacy Policy – Hitchcox Cider
Last updated: March 2025
At Hitchcox Cider, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with current UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Personal Data We Collect
“Personal data” refers to any information that can be used to identify you directly or indirectly. This may include, but is not limited to:
- Your name
- Home or business address
- Email address
- Telephone number(s)
- Photographs
- Payment or transaction information (handled securely by third-party providers)
- Any other information voluntarily provided that could identify you
How We Collect Your Data
We may collect your personal data when you:
- Place an order or purchase products from us
- Commission design work or services
- Sign up to our newsletter
- Make an enquiry via our website, email, or phone
- Interact with us at events, markets, or exhibitions
How We Use Your Data
We collect and use your data:
- To process orders, payments, and deliveries
- To respond to your enquiries or provide customer support
- To keep you informed (with your consent) via our newsletter, which may include product launches, events, and offers
- To improve our customer experience and communications
We only collect the data we need and we never sell or share your personal information with third parties for marketing purposes.
Marketing and Newsletters
If you opt in to receive our newsletter, you’ll receive occasional updates on cider news, seasonal releases, and upcoming events. You can unsubscribe at any time using the link provided in every email. We’ll always respect your communication preferences.
Payments and Data Security
All online transactions are securely processed by Stripe, a trusted third-party payment provider. We do not store or have access to your full payment details. Stripe operates under its own privacy policy, which you can view at www.stripe.com/gb/privacy.
How We Protect Your Data
We take data protection seriously and implement appropriate physical, digital, and organisational measures to safeguard your personal information. Access is limited to authorised personnel only.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (in certain circumstances)
- Object to or restrict certain types of data processing
- Withdraw your consent for marketing communications at any time
To make a request regarding your personal data, please contact us using the details below.
Policy Updates
This policy was last updated in March 2025. We may update it from time to time to reflect changes in our practices, services, or legal obligations. The most recent version will always be available on our website.
Contact Us
If you have any questions about this policy or the personal data we hold, please get in touch:
Hitchcox Cider
Orchard Cottage, Warpsgrove Lane, Chalgrove, Oxon, OX44 7RW
📧 sales@hitchcoxgroup.co.uk
📞 01865 980195
