By agreeing to these terms and conditions of sale, you agree that you are 18 years of age and over which is the legal age at which alcohol may be purchased in the United Kingdom. You also agree that either you or a designated recipient who is over the required legal age will be available to receive your order when it arrives. If there is any likelihood that a person under the legal age could receive your goods; then we ask you not to proceed with your order until you can be sure that a person of the legal age can receive your order.


Online payments must be made via Paypal.


Orchard Cottage Cider Company uses UKMail for delivery. Goods will need to be signed for on delivery. We require signature from an adult and courier may ask for ID.


You should only accept goods if they arrive in good condition and undamaged. If your goods arrive in an obviously damaged condition or have been opened, you must not accept them and return them to the courier. If possible mark them as ‘Damaged in transit’.


If you receive the incorrect goods or on opening you find them to be damaged, please let us know within 48 hours. It is always useful if you can take a photo and send it so we can see what the damage is. We will arrange to collect the package and a new item will be re-sent to you as soon as we receive the damaged goods back. Failure to notify us within 48 hours will invalidate your claim.


If a shipment is returned to us as a result of the recipient being un-contactable or not responding to a card left by the carriers, an additional delivery charge will be made before the goods are re-delivered. If your order gets lost as a result of you entering an incorrect or incomplete delivery address we will not be held responsible for the loss. Re-delivery will be charged at the normal rate.